But seek ye first the kingdom of God, and His righteousness; and all these things shall be added unto you
Leah Ricabar
Customer Service Associate
Business Administration
Marketing Management
Leah Ricabar
Customer Service Associate
Business Administration
Marketing Management
About Me
I am Leah Ricabar and I seek a dynamic role to apply my theoretical knowledge, contribute practical skills, and develop responsibility, enhancing the company success.
- Age . . . . . 26
- Years Working . . . . . 5
- Birthday . . . . . March 14, 1998
- Residence . . . . . Caloocan
Fun Fact
I really love to sing
Seventh-day Adventist
I don't drink coffee
I can do night shifts
Affiliations
Quote
Leah Ricabar
Customer Service Associate
Resume
Experience
2018 - Present
Customer Service Associate
Accenture Inc.
- Maintains customer relationship by responding to inquiries; documenting actions.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information.
- Verifying customer’s understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers’ accounts.
- Resolving internet, phone and email customer inquiries by performing necessary troubleshooting base on agreed projects' process.
- Forwarding and escalating inquiries to relevant individuals and departments for unresolved and out of scope problems.
- Create a ticket, manage the status of it by performing necessary actions needed to do to provide the update to the customer via email and phone call.
- Maintaining confidentiality of information.
Education
2005 - 2010
Camarin D Elementary School Unit II
Caloocan
Elementary
2010 - 2014
Camarin High School
Caloocan
High School
2014 - 2018
University of Caloocan City
Caloocan
BS Business Administration - Major in Marketing Management
Organizations
2014 - 2018
Junior Marketing Association
Member
2014 - 2018
Youth For Excellent Supremacy
Service-Scholar
2024 - Present
North Caloocan 3 District
AY President
My Skills
Personal
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Verbal and Written
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Work Efficiency
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Problem Solving
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Flexibility
Languages
-
English
-
Tagalog
-
Hiligaynon
-
Bisaya
Coding
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MySQL90%
-
HTML50%
-
CMD85%
-
CSS60%
Trainings
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Sales and Marketing Staff - Salinas Foods Incorporation
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INSIDE OUT - Develop Your Doing, Improve Your Grooming and Enhance Your Thinking (PUP, 2016)
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ENTREP 101: Breaking New Grounds - A new perspective on sustainability and community development (UCC, 2016)
Character Reference
I have had the pleasure of working closely with Leah, and her positive attitude, adaptability, and strong interpersonal skills have always left a lasting impression. She is an exceptional team player.
Darlene Angeles
English Teacher, Unbound-SJFCA
09952141466
Leah consistently demonstrates unwavering integrity and a strong work ethic. Her commitment to excellence and reliability make her a valuable asset to any team or organization.
Mary Grace Janoras
Accounting Staff, Unbound-SJFCA
09076576307
Leah's dedication to her work make her an outstanding professional. Her ability to collaborate, communicate effectively, and solve problems showcases her strong moral and professional values.
Kervee Quinto
Senior Data Analyst, Netsec Technologies Inc.
09171459081
Get in Touch
- Address . . . . . 1499 Quisumbing St. Brgy. 178 Camarin Caloocan City
- Email . . . . . leahricabar14@gmail
- Phone . . . . . 09507354810
- Facebook . . . . . leahaubrey.ricabar